Executive Vice President of Operations


 The MAVEN is seeking a highly qualified, experienced full-time EVP Operations in its Massachusetts office to support the strategic and operational needs of the rapidly growing organization.

Background of The MAVEN Project:

Founded in 2014, the MAVEN Project’s mission is to connect volunteer physicians to underserved clinics through telehealth technology.  Our advanced telehealth technology links world class volunteer physicians to primary care providers (PCPs) in community health centers serving uninsured and underinsured patients.   We offer medical consultations and personalized mentoring and education to enable PCPs to provide their patients with culturally competent care within their local ‘medical home’.  

We currently partner with over 80 clinic sites in nine states and offer assistance in over 42 clinical specialties.  Our impact includes outside referral reduction for vulnerable populations, enhanced patient management, improvement in PCP wellness, and the ‘multiplier effect of confident PCP’s applying expanded skills to their patient panels.

Scope of Work

The EVP Operations will report to the CEO and lead day-to-day internal and external operations within The MAVEN Project.

Operations

Internal:

  • Maintain, further develop, optimize, and refine telehealth technology platform in conjunction with telehealth vendor, leveraging data to inform and continuously improve operations and implementation

  • Manage and optimize service offerings to accelerate adoption within partner clinics

  • Oversee, prioritize, and manage data management strategy

  • Oversee data systems management

  • Manage strategy and operations for CME (Continuing Medical Education) Program

  • Evolve and optimize dashboards to effectively manage internal and external operations

  • Lead internal communication strategy and execution

  • Partner with Director of Physician Engagement on recruitment and utilization of physician volunteers

External/Clinic:

  • Oversee relationships with clinic partners to ensure adoption of services, leveraging data to effectively manage relationships

    • Staff clinic relationships/partnerships

    • Provide support to clinic relationships as needed

  • Leverage dashboard to track and manage successes and challenges

    • Celebrate successes

    • Quickly engage team and identify strategic pivots needed to achieve desired outcomes

  • Lead regular team meetings to optimize operations and strategy

    • Balance clinic demand and physician supply to inform operations and strategy

  • Lead external communication strategy and execution

Business Development and Strategy

  • Lead clinic-related business strategy for organization, working closely with CEO

    • Refine and adjust over time to most accurately align with the business model

  • Oversee all clinic business development to ensure clinic partners are carefully vetted and selected and aligned with mission

  • Lead weekly strategy meetings with support from Strategic Advisors

  • Develop financial modeling tools to help inform business development


Staff Management

  • Manage team of deeply committed, outcomes-oriented staff

  • Manage to (and refine over time) performance expectations for staff reporting to the EVP Operations

  • Manage performance and provide regular feedback

  • Manage human resources-related needs for staff


Other Duties:

  • Lead all legal-related work for MAVEN Project (operations and contracts)

  • Other duties as deemed necessary for the role

Skills/Experience:

  • B.A./B.S., Master’s degree preferred

  • Minimum of 7-10 years of experience in healthcare operations and strategy

  • Experience managing staff (in person and virtually)

  • Ability to adapt to new roles and staff quickly and successfully

  • Strong written and verbal communication skills

  • Sensitivity to confidential matters

  • Strong computer skills

  • Flexibility to work on various projects and initiatives at once

  • Strong organizational skills and attention to detail

  • Ability to multi-task and work in a fast-paced and resource-constrained environment

  • Independent and able to work with limited supervision

  • Ability to work well with all levels of management and staff as well as outside parties

  • Ability to anticipate and ask timely key questions to ensure efficiency, effectiveness, and alignment with goals

Contact Information

All inquiries regarding this position should be submitted via email to:
Lisa Bard Levine, MD, MBA, CEO
llevine@mavenproject.org